All licensed healthcare professionals in Germany can volunteer.

We have a team of volunteer interpreters who can provide live translation during video consultations if needed. They are certified medical interpreters, medical students, physician associate students, nurses, or individuals with other relevant experience in the healthcare field.
As many of our interpreters are volunteer healthcare students or professionals who do not work as interpreters on a daily basis, we kindly ask that you avoid using overly complex medical terminology during consultations. This also makes communication easier for patients with different educational backgrounds.

No, there is no minimum time commitment. Most volunteers contribute an average of 2 hours per week.

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No. This is a voluntary work, and all consultations are free of charge for patients.

Our legal team has ensured that patients must confirm several key points before using our telemedicine services. These include an understanding of the limitations of remote medical consultations and a waiver of liability for providers. You can view the full medical disclaimer here: Patienteninformations- und Einwilligungsformular. 

Doctors do not issue prescriptions but can provide recommendations regarding medications. Many medications are available over the counter in Syria. We kindly ask that each consultation be documented with a brief electronic note in Cliniko.

Doctors are not required to order laboratory tests. However, they may recommend appropriate tests, and patients can book a follow-up appointment if needed. We are also working to further integrate Syrian general practitioners into our workflow to improve coordination of care.

We have compiled a list of medications available in Syria – you can access it [here] (insert link).

Doctors should ask for the patient’s emergency contact details at the start of the consultation. If there is an immediate risk to the patient or others, they should be encouraged to call the emergency number 112 and go to the nearest emergency department.

You can contact us using our contact details on page ‘Contact Us’.